Arven - delivery of furniture and paintings
At ARVEN, we understand how important it is to receive your order on time and without unnecessary hassle. That's why we offer you several convenient delivery options:
Territory and terms of delivery.
The Store delivers goods within the territory of the European Union. Estimated delivery times are calculated at the time of placing an order and may depend on the chosen delivery method and the User's address. The Store makes every effort to comply with the specified delivery times, but is not responsible for delays caused by circumstances beyond its control (for example, actions of carriers, customs procedures, force majeure). Informing the Users about the delivery area and estimated delivery times is an important part of the transparency of online trading. Although the Store strives to ensure timely delivery, there are external factors that may affect this process, and Users should be informed about this.
The cost of delivery.
The cost of delivery is calculated when placing an order based on the selected delivery method, weight and dimensions of the goods, as well as the User's delivery address. Information about the delivery cost is displayed before the User confirms the order or after agreement with the Store manager by phone. A clear definition of the cost of delivery and the terms of its provision is important to avoid misunderstandings with Users. Calculating the cost based on various parameters ensures accuracy and transparency, and the possibility of free delivery can be an additional advantage for Users. Detailed information about the shipping costs are as follows:
Upon receipt of the goods, the User is obliged to check the integrity of the packaging and the absence of visible damage to the goods in the presence of a delivery service representative. In case of any damage to the packaging or the goods, the User shall draw up a relevant report together with the delivery service representative and notify the Store within the established time limit. The risk of accidental loss or damage to the goods shall be transferred to the User from the moment the delivery service transfers the goods to the User. The Shop is not responsible for delivery delays caused by circumstances beyond its control, such as actions of carriers, customs procedures or force majeure. In the event of damage or loss of the goods during delivery, the delivery service is responsible, unless otherwise proven. The User is obliged to cooperate with the Store and the delivery service to resolve such situations. A clear definition of the User's obligations upon receipt of the goods helps to resolve possible disputes regarding damage or loss of goods during delivery. By requiring the User to check the goods upon receipt and draw up an act in case of damage, ARVEN minimises the risks associated with transportation and ensures that possible problems are properly recorded, which is important for both the Store and the User.
Responsibility for delivery
Information on delivery liability is detailed in Section 4 of the User Agreement. We recommend that you read this section to gain a full understanding of our obligations and your actions upon receipt of your order.
Please note that the processing of your personal data related to the delivery process is carried out in accordance with our Privacy Policy.
Information on the use of cookies on our website, including those that may be related to the delivery functionality, can be found in our Cookie Policy arven.at.
We cooperate with reliable delivery services to ensure that your orders are transported in a quality and timely manner. In case you have any questions or problems with delivery, our customer support team is always ready to help you.
- Delivery within Vienna: Enjoy free delivery within Vienna.
- Delivery within Austria: Delivery within Austria costs €250.
- Delivery to the European Union: We deliver to all EU countries. The basic cost of delivery is from 250 euros. To find out the exact cost of delivery to your country, please contact our manager in any convenient way valid on the website or make a note in the comments when placing an order. We will be happy to provide you with all the necessary information.
- Pick-up from our warehouse in Vienna: Collect your order in person from our warehouse in Vienna. Our manager will contact you to arrange the details after placing your order.
Territory and terms of delivery.
The Store delivers goods within the territory of the European Union. Estimated delivery times are calculated at the time of placing an order and may depend on the chosen delivery method and the User's address. The Store makes every effort to comply with the specified delivery times, but is not responsible for delays caused by circumstances beyond its control (for example, actions of carriers, customs procedures, force majeure). Informing the Users about the delivery area and estimated delivery times is an important part of the transparency of online trading. Although the Store strives to ensure timely delivery, there are external factors that may affect this process, and Users should be informed about this.
The cost of delivery.
The cost of delivery is calculated when placing an order based on the selected delivery method, weight and dimensions of the goods, as well as the User's delivery address. Information about the delivery cost is displayed before the User confirms the order or after agreement with the Store manager by phone. A clear definition of the cost of delivery and the terms of its provision is important to avoid misunderstandings with Users. Calculating the cost based on various parameters ensures accuracy and transparency, and the possibility of free delivery can be an additional advantage for Users. Detailed information about the shipping costs are as follows:
- delivery in Vienna is free of charge;
- delivery within Austria costs 250 euros;
- delivery within the EU - from 250 euros;
- pickup - the customer has the opportunity to pick up the goods from the store's warehouse.
Upon receipt of the goods, the User is obliged to check the integrity of the packaging and the absence of visible damage to the goods in the presence of a delivery service representative. In case of any damage to the packaging or the goods, the User shall draw up a relevant report together with the delivery service representative and notify the Store within the established time limit. The risk of accidental loss or damage to the goods shall be transferred to the User from the moment the delivery service transfers the goods to the User. The Shop is not responsible for delivery delays caused by circumstances beyond its control, such as actions of carriers, customs procedures or force majeure. In the event of damage or loss of the goods during delivery, the delivery service is responsible, unless otherwise proven. The User is obliged to cooperate with the Store and the delivery service to resolve such situations. A clear definition of the User's obligations upon receipt of the goods helps to resolve possible disputes regarding damage or loss of goods during delivery. By requiring the User to check the goods upon receipt and draw up an act in case of damage, ARVEN minimises the risks associated with transportation and ensures that possible problems are properly recorded, which is important for both the Store and the User.
Responsibility for delivery
Information on delivery liability is detailed in Section 4 of the User Agreement. We recommend that you read this section to gain a full understanding of our obligations and your actions upon receipt of your order.
Please note that the processing of your personal data related to the delivery process is carried out in accordance with our Privacy Policy.
Information on the use of cookies on our website, including those that may be related to the delivery functionality, can be found in our Cookie Policy arven.at.
We cooperate with reliable delivery services to ensure that your orders are transported in a quality and timely manner. In case you have any questions or problems with delivery, our customer support team is always ready to help you.
